Adding AI-Powered Cross-Sell Recommendations to Your SMS Flows

      Adding AI-Powered Cross-Sell Recommendations to Your SMS Flows

        Article summary


        SMS & Email
        Supported plans

        Free, Starter, Pro, Premium, Enterprise

        eCommerce Platform

        Shopify, Shopify Plus

        Leveraging cross-sell texts to your customers is now easier than ever, thanks to the AI-driven product recommendation flows in Yotpo SMS & Email. Increase personalization with an algorithm that analyzes the tastes and preferences of shoppers, as well as past purchase history, and suggests the perfect product for each shopper.  

        The following article will show how to quickly set up a cross-sell flow with a personalized product recommendation. 

        How do personalized recommendations work

        Merchants no longer need to suggest products manually. The Yotpo SMS & Email engine suggests a set of relevant products for each customer based on order history in the store. Different customers receive different recommendations.


        In case a user doesn’t have an order history, the algorithm will suggest products based on statistics and trends computed for the store

        Using personalized recommendations

        Adding recommendations to your text messages is quick and easy. 

        1. In your Yotpo SMS & Email main menu, go to Flows > My Flows.
        2. Click Create Flow.
          New Flow
        3. Once in the editor, start by choosing the Cross-sell trigger and configuring the product(s) that will trigger the flow.
        4. Next, add an SMS/MMS message action as a next step, and the Use personalized recommendations option will already be ticked in the Product recommendation section.
        5. Continue setting up your flow as usual, and don’t forget to Save

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