Boost Your Reviews Strategy with Review Request Flows

Review Request Flows Overview

Yotpo’s Review Request Flows make it easy for you to collect more authentic customer reviews by automating the process and integrating it seamlessly into your SMS and email marketing strategy. This feature helps you engage your customers at the right time, ensuring they share their experiences while the purchase is still fresh in their minds.

With Review Request Flows, you can:

• Simplify Review Collection: Automatically send personalized review requests to your customers via SMS or email without manual follow-ups.

• Enhance Customer Engagement: Use dynamic triggers to reach your audience based on purchase behaviors, ensuring your requests are relevant and timely.

• Strengthen Social Proof: Grow your collection of genuine reviews to build trust and influence new buyers.

By streamlining your review collection process, you’ll save time while maximizing the impact of customer feedback to improve your reputation and boost sales.

Getting Started

Creating review request flows

The apps sync automatically once you have both Yotpo SMS & Email and Yotpo Reviews installed on your Shopify store. All you have to do is enable the review request flows. Go to Flows > Flow Templates.

Now type "reviews" in the search bar, and you’ll see the two types of flows you can enable:

• Yotpo Product Review Request: ask your customers via SMS to give their feedback on how they like the item they purchased from you.

• Yotpo Site Review Request: get your customers’ opinions on their overall experience with your brand via SMS.

Click on Customize flow, review the pre-written message, and maybe add a little something to match your brand’s voice, you can simply click on the Save button, which will activate your flow.

Once activated, the flows will prompt shoppers to leave their feedback after placing an order.