Collecting Reviews with Images and Videos

      Collecting Reviews with Images and Videos

        Article summary


        Supported plans

        Starter, Pro, Premium, Enterprise

        eCommerce Platform

        Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

        Make it easy for customers to submit photos and videos along with their reviews. You can showcase customer-generated photos and videos from reviews on your site, social pages, and ads to help build confidence in your brand and drive on-site conversions. 

        In this article, you'll learn how to collect photos and videos from your customers and showcase them in your store.

        How it works

        Use the review request email and targeted review requests to generate review content and allow customers to upload photos when submitting their reviews. Customers can also submit their reviews directly on-site using the Reviews Widget. 

        When writing their review, customers will see the option to add a photo or a video.

        You can then moderate reviews and Q&A to select which photos you want to include in reviews.

        Filter reviews by Images / Videos for easier moderation of Visual Reviews.

        The published customer photos only appear in the Reviews Widget, Reviews Tab, and Dedicated SEO Page.

        Supported formats

        Customer-generated visuals must meet the following upload criteria:

        • Supported file formats
          • GIF
          • PNG
          • JPEG
          • BMP
        • Supported photo size: Min. 400 x 400 pixels
        • Supported file size: 10 MB or smaller
        • Supported file formats
          • Mpeg-4 and QuickTime Formats (MP4, MOV, QT, and M4V)
          • Flash Video (FLV and F4V)
          • Microsoft Windows Formats (AVI, ASF, WMV, and WMA), 
          • MPEG-1/2 (MPG, M1V, M2V, MP3)
          • WAV
          • Matroska (MKV)
          • OGG OGM & OGV
          • WEBM
          • 3GP
          • RM
          • Webex (ARF)
          • MXF
        • Supported file size: 2GB or smaller
        • Supported video length:120min by default
          • Supported video length can be adjusted from within the Visual Reviews setting page.
        • Default:10 video uploads per review
          • To change this default, please reach out to your Yotpo representative.


        • By default, customers may upload up to 3 photos per review and/or 10 videos per review. Please contact your Yotpo representative if you want to collect more than three photos per review.
        • To upload images and videos via the Reviews Widget, you will need to have the 3.0 Reviews Widget installed on your site. To learn more, see Adding the Reviews Widget 3.0.
        • Reviews with attached files can't be auto-published. This is to ensure that only appropriate visuals are published on your site. These reviews can be moderated and published through the moderation panel.

        Configuring image and video collection

        To add image and video collection to your review submission process:

        1.  From the Yotpo Reviews main menu, go to Settings > Visual Reviews Settings.
        2.  Check the boxes next to the type of media you'd like to collect - photos and/or images. If you've enabled video collection, make sure to designate a maximum video length - Reviewers won't be able to upload videos longer than the video duration you've specified.

        To display customer photos and/or videos on-site in your Reviews Widget:

        1. In the moderation panel, filter out reviews with images/videos and click the toggle the switch to display photos, videos, or both
        2. Click the Save Changes button at the bottom of the screen 

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