If you're using our In-Store Module to enable an omnichannel loyalty experience for your customers, follow the steps below to get your in-store reward options set up correctly:
- From your Yotpo Loyalty & Referrals main menu go to Rewards, and select Redeeming Points.
- You can choose to change an existing coupon to be an in-store coupon, or create a new coupon. To create a new coupon click on Create a New Coupon.
- In the "I want to use this coupon to reward customers" dropdown, select "When they redeem their points" this option creates Rewards Popup coupons.
- In the "Where the coupon will be used?" dropdown, there are three options - relevant for any coupon type (fixed amount, custom coupon, variable, etc).
- Online - Choose this option if you want the coupon to only appear online (in your redemption module).
- In store - Choose this option if you want the coupon to only appear in the in store module (and not online).
- In store and Online - Choose this option if you want the coupon to appear both online and in the in store module.
Why can't I see this option in my admin?
It's possible that the omnichannel feature has not been enabled to your account,
please contact our support or your customer success representative.