--- title: "Customizing the Q&A Widget 3.0" slug: "customizing-the-qa-widget-30" updated: 2025-04-17T07:29:06Z published: 2025-04-17T07:29:06Z canonical: "support.yotpo.com/customizing-the-qa-widget-30" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.yotpo.com/llms.txt > Use this file to discover all available pages before exploring further. # Customizing the Q&A Widget Products Reviews ###### Supported plans Pro, Premium, Enterprise ###### eCommerce Platform Shopify, Shopify Plus, BigCommerce ## Goals and Outcomes The Q&A widget lets visitors to your store ask questions about your products and view popular questions and answers that have been asked previously. In this article, you'll learn how to use the widget editor to match your brand's tone and voice to create a seamless customer experience. **Available for:** Merchants using the new beta Q&A widget. If you’re using the previous version of the widget, see [this article](/v1/docs/qa-widget-overview). ## Q&A Widget Overview Before you add the Q&A widget to your store, make sure you’ve set up your Q&A emails and other settings. See [Setting up Q&A emails](/v1/docs/setting-up-qa-emails). ### Accessing the Q&A Widget Editor Follow the steps below to access and customize your Q&A widget: 1. Log in to your **Yotpo Admin** account. 2. In the left-side menu, go to [**On-Site Widgets**](https://reviews.yotpo.com/#/display-reviews/on-site-widgets). 3. Select **Q&A Widget**, then click **Edit**. 4. Customize the widget to your preference. 5. When done, click **Save Changes** in the top-right corner to apply your updates. Note If you haven't yet added the widget to your store, click on the platform relevant to you to learn how to add it: - [Shopify](/v1/docs/adding-the-qa-widget-30-to-shopify) - [BigCommerce](/v1/docs/adding-30-widgets-to-bigcommerce-stencil) ### Customization Options #### Q&A placement Define where you want to display Q&A in your store. This option is available in the **General Settings** of your Q&A widget. | **Setting** | **Description** | | --- | --- | | Q&A placement > Show on | Choose whether you want Q&A to display: - In the second tab of your Reviews Widget - in this option, the Q&A Widget will appear as an additional tab within the Reviews Widget. ![Example Q&A widget inside the Reviews Widget](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/Q-&-A-widget-example.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A47%3A07Z&se=2026-10-31T17%3A47%3A07Z&sr=c&sp=r&sig=%2FVUGXvW1ZoGbQ3AveM%2Blw%2Bgf1Pp1SVynHKr7w440%2BMA%3D) - In a new, separate widget - in this option, the Q&A Widget should be added manually, meaning you need to copy and paste the widget code into your site’s backend at the desired location, separate from the Reviews Widget. | #### Colors & style Define the colors, fonts, and other look and feel settings for your widget. These options are available in the **General Settings** of your Q&A widget. | **Setting** | **Description** | | --- | --- | | Primary color | The color used for the aggregated tab names, “Ask a question” button and shopper status. | | Text | The color used for the title, shopper names, avatars, and pagination. | | Background | The background color of the Q&A widget on the product page on your website. | #### Widget header Define the headline text and summary text. These options are available in the **Widget Header** settings of your Q&A widget. | **Setting** | **Description** | | --- | --- | | Headline text | When on, displays a header at the top of the Q&A widget. Default: On | | Text | The text that is displayed at the top of the Q&A widget. Default: Questions & Answers | | Widget summary | The text that is displayed under the headline. Default: {answered_questions_count} answered questions | #### Questions Define the display settings for your questions and answers. These options are available in the **Questions** settings of your Q&A widget. | **Setting** | **Description** | | --- | --- | | Avatar | When on, displays the customer avatar. Default: On **Note:** The shopper name is the name provided by the user the first time they ask a question or leave a review. Even if that same user later changes the name associated with their email account, the initial name will continue to be applied to all future interactions. | | Name format | Choose to display either the shopper’s first name and initial, or their initials only. Default: First name + initial | | Date | When on, displays the date the review was submitted. Default: On | | Date format | The date format. Default: DD/MM/YY | | Store answer title | The title displayed above any answers you submit. Default: Store Owner | | Email customization | We’ll send email notifications to shoppers on your behalf in the following situations: - Notify a shopper that an answer was submitted for a question they asked - Notify a customer that somebody asked a question about a product they purchased in the past To customize these emails, click **Go to Q&A email settings**. | #### Empty state Define what your widget looks like before you’ve started displaying Q&A. These options are available in the **Empty State** settings of your Q&A widget. | **Setting** | **Description** | | --- | --- | | Empty State | When on, and you haven’t published any Q&A yet, displays text inviting shoppers to ask a question Default: On | | Subtitle text | The body text of the empty state | | Button text | The button text of the empty state | | Button color | The color of the button in the empty state | ## Related - [Adding the Q&A Widget to Shopify](/adding-the-qa-widget-to-shopify.md) - [Setting Up Q&A Emails](/setting-up-qa-emails.md)