In this article, you'll learn how to configure the look and feel of your emails by customizing the Email Settings.
Advanced Email Settings are available on selected Yotpo plans. To find out if these features are included in your plan, check out our pricing page.
To access your email settings, do the following:
- In your Yotpo Reviews main menu, go to Settings.
- Click Email Settings.
General Settings Tab
Profile Picture
With a few clicks, you can use your own store logo to boost your brand identity. Use any high-resolution JPG or PNG file. Yotpo will re-adjust the size for the proportions of the email.
Note
This setting affects the logo that appears on the landing page customers go to after leaving a review and, depending on your plan, in all emails sent by Yotpo
The logo should be up to 200 x 50 pixels
The maximum logo file size is 50 kb
To add/remove a logo:
Click the General Settings tab
Click Upload/Remove
Browse to the image you want to use
Click Open
Click the Save Changes button at the bottom of the screen
Sender Information
Tip
Yotpo recommends that you use the same domain for the from email, from name and reply email
Note
If you leave these entries blank, the default is Yotpo, which may cause problems with certain email providers
From name - use a name that the customers can recognize or are familiar with
From email - use an email address that the customers can recognize or are familiar with. The chances they open the email are greater if they know who it is coming from.
Reply email - use the email address of a contact or department that is likely to be able to respond to customer replies
To customize this information:
Type the text in the appropriate field.
Click Save Changes.
Blocklist Tab
Available for
Starter, Pro, Premium, and Enterprise plans.
Enter the email address of all customers to whom you don’t want to send automatic review request emails, or customers who have requested from you to remove them from the mailing list.
To access the Blocklist tab:
- In your Yotpo Reviews main menu, go to Settings.
- Click Email Settings.
- Click the Blocklist tab.
Note
If a customer has already unsubscribed from Automatic Review Request emails, you won’t be able to add them to your blocklist.
Adding an email address to your blocklist will also block manual review request emails.
Adding a customer to your blocklist
Enter the email address(es) in the Add to Blocklist field. After each address you enter, press Enter.
Click Add to Blocklist.
Exporting Blocklisted (Unsubscribed) Emails
You can export a list of all blocklisted (unsubscribed) emails from your Yotpo account using our API. Follow the steps below to get started:
Authenticate Your Request
Make sure you have your API credentials (API key and secret) ready. These are required to authenticate your request.
Use the API Endpoint
Send a GET request to the following endpoint to retrieve the list of unsubscribed emails:
GET https://api.yotpo.com/v1/unsubscribersInclude Request Parameters
Depending on your account setup, you may need to include parameters such as your account ID or pagination details.
Handle the Response
The API will return a list of unsubscribed email addresses. You can then export this data to a CSV file using your preferred method or tool.
For more detailed instructions, please refer to the Yotpo API documentation.
Removing a customer from your blocklist
Enter the email address(es) in the Remove from Blocklist field.
Click Remove from list.
Changing the Language of Your Review Requests
To learn how to change the language setting of your review request emails, see Configuring Multilingual Review Emails.