---
title: "Defining the Email Settings for your Review Requests"
slug: "defining-the-email-settings-for-your-review-requests"
tags: ["Adobe Commerce (Magento)", "BigCommerce", "Custom", "Reviews ", "Salesforce Commerce Cloud", "Shopify", "Shopify Plus", "Volusion", "WooCommerce"]
updated: 2026-02-09T08:16:51Z
published: 2026-02-09T08:16:51Z
canonical: "support.yotpo.com/defining-the-email-settings-for-your-review-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Defining the Email Settings for Your Review Requests

Products

  

Reviews

###### Supported plans

Free, Starter, Pro, Premium, Enterprise

###### eCommerce Platform

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

In this article, you'll learn how to configure the look and feel of your emails by customizing the Email Settings.

> [!NOTE]
> Advanced Email Settings are available on selected Yotpo plans. To find out if these features are included in your plan, check out our [pricing page](https://www.yotpo.com/pricing?utm_source=yotpo_KB&utm_medium=link&utm_campaign=yotpo_KB_Promoted_Products).

To access your email settings, do the following:

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="strong"><ol start="1"><li>In your Yotpo Reviews main menu, go to <strong>Settings</strong>.</li><li>Click <a href="https://reviews.yotpo.com/#/home(settings:email-settings)" rel="nofollow noopener noreferrer" target="_blank" translate="no"><strong>E</strong><strong>mail Settings</strong></a>.</li></ol></editor360-custom-block>

## General Settings Tab

### Profile Picture

With a few clicks, you can use your own store logo to **boost your brand identity**. Use any high-resolution JPG or PNG file. Yotpo will re-adjust the size for the proportions of the email.

> [!CAUTION]
> Note
> 
> This setting affects the logo that appears on the landing page customers go to after leaving a review and, depending on your plan, in all emails sent by Yotpo

- The logo should be up to **200 x 50 pixels**
- The maximum logo file size is **50 kb**

To add/remove a logo:

1. Click the **General Settings** tab
2. Click **Upload/Remove**
3. Browse to the image you want to use
4. Click **Open**
5. Click the **Save Changes button** at the bottom of the screen

### Sender Information

> [!TIP]
> Tip
> 
> Yotpo recommends that you use the same domain for the *from email*, *from name* and *reply email*

> [!CAUTION]
> Note
> 
> If you leave these entries blank, the default is Yotpo, which may **cause problems** with certain email providers

- **From name** - use a name that the customers can recognize or are familiar with
- **From email** - use an email address that the customers can recognize or are familiar with. The chances they open the email are greater if they know who it is coming from.
- **Reply email** - use the email address of a contact or department that is likely to be able to respond to customer replies

To customize this information:

1. Type the text in the **appropriate field**.
2. Click **Save Changes**.

## Blocklist Tab

Enter the email address of all customers to whom you don’t want to send [automatic review request emails](/v1/docs/creating-a-review-request-premium-enterprise), or customers who have requested from you to remove them from the mailing list.

To access the Blocklist tab:

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="strong"><ol><li>In your Yotpo Reviews main menu, go to <strong>Settings</strong>.</li><li>Click <a href="https://reviews.yotpo.com/#/home(settings:email-settings)" rel="nofollow noopener noreferrer" target="_blank" translate="no"><strong>E</strong><strong>mail Settings</strong></a>.</li><li>Click the&nbsp;<strong>Blocklist&nbsp;</strong>tab.<strong>&nbsp;</strong></li></ol></editor360-custom-block>

> [!CAUTION]
> Note
> 
> - If a customer has already **unsubscribed** from Automatic Review Request emails, you won’t be able to add them to your blocklist.
> - Adding an email address to your blocklist will also block [manual review request emails](/v1/docs/about-manual-review-requests).

#### Adding a customer to your blocklist

1. **Enter the email address(es)** in the Add to Blocklist field. After each address you enter, press **Enter**.
2. Click **Add to Blocklist.**

#### Exporting Blocklisted (Unsubscribed) Emails

You can export a list of all blocklisted (unsubscribed) emails from your Yotpo account using our API. Follow the steps below to get started:

1. **Authenticate Your Request**

Make sure you have your API credentials (API key and secret) ready. These are required to authenticate your request.
2. **Use the API Endpoint**

Send a GET request to the following endpoint to retrieve the list of unsubscribed emails:

`GET https://api.yotpo.com/apps/{store_id}/unsubscribers`
3. **Include Request Parameters**

Depending on your account setup, you may need to include parameters such as your account ID or pagination details.
4. **Handle the Response**

The API will return a list of unsubscribed email addresses. You can then export this data to a CSV file using your preferred method or tool.

For more detailed instructions, please refer to the [Yotpo API documentation](https://apidocs.yotpo.com/reference/retrieve-a-list-of-unsubscribers).

#### Removing a customer from your blocklist

1. **Enter the email address(es)** in the Remove from Blocklist field.
2. Click **Remove from list.**

## Changing the Language of Your Review Requests

To learn how to change the language setting of your review request emails, see [Configuring Multilingual Review Emails](/v1/docs/multilingual-review-emails).