Enforced Quiet Hours for Flows (US, Canada & Puerto Rico)

      Enforced Quiet Hours for Flows (US, Canada & Puerto Rico)

        Article Summary


        SMS & Email
        Supported plans

        Free, Starter, Pro, Premium, Enterprise

        eCommerce Platform

        Shopify, Shopify Plus

        Quiet Hours lets you set a time limit during which your Shopify store won't send any messages from your activated flows. Specifically for messages sent to customers in the US, Canada, and Puerto Rico, an additional Enforced Quiet Hours mechanism also applies, which prevents messages from being sent to these customers between 8 PM and 8 AM. 

        This precaution is in place to avoid accidental spamming and aligns with our commitment to privacy, compliance, and responsible messaging practices for Yotpo SMS & Email.

        Please note:
        Quiet hours are ignored for the following message types:
        • Campaigns
        • User-triggered transactional flows - Order created, Order refund, New subscriber confirmation, and ReCharge Subscription Created

        How it works

        When Quiet Hours are manually enabled and set up by you, the Enforced Quiet Hours safeguard will always apply to recipients in the US, Canada, and Puerto Rico.Quiet Hours

        If you turn off Quiet Hours, we will automatically apply the Enforced Quiet Hours. This means your store will not send any messages from 20:00 to 8:00 if they're scheduled for US, Canada or Puerto Rico-based online customers.

        Setting up Quiet Hours

        To learn about setting up Quiet Hours, see Setting Quiet Hours.

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