Enforced Quiet Hours (US, Canada & Puerto Rico Stores Only)

      Enforced Quiet Hours (US, Canada & Puerto Rico Stores Only)

        Article Summary


        SMS & Email
        Supported plans

        Free, Growth, Prime, Powerhouse, Enterprise

        eCommerce Platform

        Shopify, Shopify Plus

        The Quiet Hours in your Yotpo SMS & Email app settings let you set a time limit during which your Shopify store won't send any messages.

        The new improvement applies a strict time period for all United States, Canada, and Puerto Rico-based online customers. The improvement will apply an automatic limitation that will not send any messages from 20:00 to 8:00 for the timezone your store is set to.

        Yotpo SMS & Email takes privacy, compliance, and proper text messaging practices extremely seriously. This measure is designed to prevent accidental spamming coming from Shopify stores that haven't configured their Quiet Hours setting and risk sending too many text messages at once.

        Quiet Hours - Enabled

        Quiet Hours

        When your Quiet Hours are manually enabled and set up by you, the Enforced Quiet Hours safeguard will always apply to US recipients.

        Quiet hours are ignored for the following user-triggered transactional flows: Order created, Order refund, New subscriber confirmation, and ReCharge Subscription Created. This way customers will receive timely notifications related to their order or subscription.

        Quiet Hours - Disabled

        When the Quiet Hours are disabled, we will automatically apply the Enforced Quiet Hours. This means your store will not send any messages from 20:00 to 8:00 if they're scheduled for U.S.-based online customers.

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