---
title: "Order Statuses Supported by Yotpo"
slug: "order-statuses-supported-by-yotpo"
tags: ["Reviews ", "Adobe Commerce (Magento)", "Shopify Plus", "Shopify", "BigCommerce", "WooCommerce", "Salesforce Commerce Cloud", "Volusion", "Custom"]
updated: 2025-11-21T14:56:06Z
published: 2025-11-21T14:56:06Z
canonical: "support.yotpo.com/order-statuses-supported-by-yotpo"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Statuses Supported by Yotpo

Products

  

Reviews

###### Supported plans

Free, Starter, Pro, Premium, Enterprise

###### eCommerce Platform

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

## Goals and Outcomes

Order statuses determine when [automatic review request emails](/v1/docs/creating-a-review-request-premium-enterprise) are triggered. Yotpo pulls orders based on the statuses supported by the eCommerce platform and your account configuration.

In this article, you’ll learn which order statuses Yotpo supports across different platforms.

> [!CAUTION]
> **Note**
> 
> - By default, Yotpo automatically pulls orders from the last **30 days** when a new account is created.
> - You can **adjust this timeframe** during installation.
> 
> **Available order pulling timeframes:**
> 
> - **Shopify and BigCommerce:** 1 to 180 days
> - **Adobe Commerce and WooCommerce:** 1 to 90 days

### Order Statuses Supported by Yotpo

The table below shows the default order statuses that Yotpo pulls from each platform.

| Platform | Default Order status received by Yotpo | Status Customization |
| --- | --- | --- |
| Shopify - Free, Growth, and Premium Customers | Yotpo pulls orders with a **Fulfilled** or **Delivered** status. Orders marked as **Refunded** are pulled **but do not receive review requests**. For **partially refunded orders**, review requests are sent **only** for items that ***were not refunded****.* **Refer to the note below the table.* | N/A |
| BigCommerce - Free Customers | Yotpo pulls all order statuses except **Incomplete**, **Refunded**, **Cancelled**, and **Declined**. | If you'd like Yotpo to pull **Shipped** or **Completed** only, please [contact Yotpo Support](https://yap.yotpo.com/#/?modal=contact_support) |
| BigCommerce - Growth and Premium Customers | Yotpo pulls orders with **Shipped** or **Completed** status. **Refunded** **orders** already fall under **excluded statuse**s for **Free** plans. For **Growth** & **Premium** plans, **fully refunded orders are pulled** but review requests are **not sent**. | If you'd like Yotpo to pull different order statuses, please [contact Yotpo Support](https://yap.yotpo.com/#/?modal=contact_support) |
| WooCommerce | Yotpo pulls orders with a **Completed** status. **Refunded orders** are pulled but do not receive review requests. | You can modify the order status settings via the Yotpo plugin in your WooCommerce admin. |
| Adobe Commerce 1 and 2 | Yotpo pulls orders with a **Completed** status. **Refunded orders** are pulled but do not receive review requests. | You can modify the order status settings via your Magento admin. |
| Volusion - Free Customers | Yotpo pulls all order statuses **except Cancelled**. **Refunded orders** are pulled but do not receive review requests. | If you'd like Yotpo to pull 'Shipped' status only, please [contact Yotpo Support](https://yap.yotpo.com/#/?modal=contact_support) |
| Volusion - Growth and Premium Customers | Yotpo pulls orders with a **Shipped** status. **Refunded orders** are pulled but do not receive review requests. | If you'd like Yotpo to pull all orders statuses except for Cancelled, please [contact Yotpo Support](https://yap.yotpo.com/#/?modal=contact_support) |
| Salesforce Commerce Cloud | The Salesforce Commerce Cloud export orders job will **only** export orders with the following states: **Order.EXPORT_STATUS_READY** or **Order.EXPORT_STATUS_EXPORT** **Refunded orders** are pulled but do not receive review requests. | N/A |
| Generic (all other platforms) | As defined by the user. **Refunded orders** are pulled but do not receive review requests. | As defined by the user. |

Multi-product orders For orders with multiple items, Yotpo checks each product separately before sending a review request.

- Partially refunded orders (Shopify only) – When only some items in the order are refunded, you will still see the whole order in the Email Status Dashboard. The email status will show not sent, but on hover, you will see the following message:

*“Partial refund - requests will be sent only for valid items”*. This means that review requests will be sent only for the non-refunded products. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/Screenshot 2025-11-20 at 15.28.15.png?sv=2026-02-06&spr=https&st=2026-11-06T17%3A12%3A07Z&se=2026-11-06T18%3A12%3A07Z&sr=c&sp=r&sig=A06D79dIkp1EASNsBMVFtr8rU0lKC8YixXxTSOHFDZk%3D)

- Products already reviewed in the last 12 months – If the shopper has already reviewed one of the products in the order in the last 12 months, the shopper will receive a review request only for the products they have not reviewed yet. Products that already have a review within the last 12 months are automatically excluded from the email. The status will be not sent but on hover, you will see the following message:

“The shopper already reviewed this product within the last 12 months.”

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/image (1).png?sv=2026-02-06&spr=https&st=2026-11-06T17%3A12%3A07Z&se=2026-11-06T18%3A12%3A07Z&sr=c&sp=r&sig=A06D79dIkp1EASNsBMVFtr8rU0lKC8YixXxTSOHFDZk%3D)