--- title: "Manage Reviews" slug: "reviews-moderation-1" tags: ["Reviews ", "Shopify Plus", "Shopify", "Adobe Commerce (Magento)"] updated: 2026-05-18T08:46:07Z published: 2026-05-18T08:46:07Z canonical: "support.yotpo.com/reviews-moderation-1" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.yotpo.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Reviews viProducts Reviews ###### Supported plans Free, Starter, Pro, Premium, Enterprise ###### eCommerce Platform Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom ## Overview The **Manage Reviews** page (formerly **Moderation**) helps you review, organize, and take action on customer reviews from a single workspace. It supports day-to-day review management by making it easy to identify which reviews require attention, respond to customers, manage visual content, and apply decisions efficiently. The page centralizes all review-related actions so you can work without switching between tools or views. ## Goals and outcomes The **Manage Reviews** page helps you: - Identify reviews that require attention or action. - Manage text and visual content efficiently. - Apply actions individually or in bulk. - Maintain clarity around review status and visibility. - Support consistent review management workflows across your team. ## Feature Overview ### Understanding Views in Manage Reviews Views determine which reviews are displayed and help you organize your workflow inside the **Manage Reviews** page. **Each view represents:** - A specific focus (for example, all reviews or only reviews that require attention). - A predefined set of filters applied to the review list. Views appear as tabs at the top of the **Manage Reviews** page and allow you to quickly switch between different review management workflows. When you open the page, you will see three default views: - **All** - Displays your entire review inventory, regardless of status. - **Pending reviews** – Displays reviews that currently require attention or action. The Pending reviews view includes reviews that are not yet fully processed, such as reviews awaiting a publish/hide decision. For a detailed breakdown of what appears in this view, see the [Pending Reviews](/v1/docs/reviews-moderation-1#pending-reviews) section below. - **Pending media** - Displays reviews that contain images or videos requiring manual approval. Reviews that **include media** always appear in the **Pending media** **view** until the media is approved or hidden. If [Auto-publish](https://support.yotpo.com/docs/smart-sentiment-analysis#auto-publish) is enabled, the review text may be published automatically, but the media must still go through manual approval before it becomes visible. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/1.Views(2).gif?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) These views: - Are always available. - Cannot be deleted. - Appear before any custom or pinned views. ### Understanding Review Badges Badges help you quickly understand the status, context, or priority of a review at a glance. Some badges are applied automatically by the system, while others are applied manually. Automatic badges may affect how a review behaves in your review management workflow (for example, whether it will be auto-published). The following badges can appear across views, depending on the review: ****Sentiment**** Indicates whether a review’s sentiment is **positive**, **neutral**, or **negative**. Sentiment badges appear only if the **Sentiment Filter** is enabled in your account. Reviews marked with a Sentiment badge are temporarily held and will not be auto-published immediately, even if they meet your auto-publish criteria. Instead, they are **held for up to 14 days to allow for manual review**. Learn more in the [Smart Sentiment Analysis](https://support.yotpo.com/docs/smart-sentiment-analysis) article. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/1. Sentiment(2).png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ****Profanity**** Indicates that the review contains language flagged for profanity. Reviews flagged for profanity are **not** auto-published. When a review is flagged for profanity: - The word that triggered the flag is highlighted in the review. - Reviews flagged for profanity appear in Pending reviews by default and require manual review. This helps you quickly understand why a review was flagged and what action, if any, is still required. You can manage your profanity rules (including adding or removing blocked words or phrases) in your Settings. Learn more in the [Auto-Publishing Reviews – Blocking Profane Language](https://support.yotpo.com/docs/auto-publishing-reviews#blocking-profane-language) section. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/2. Profanity(3).png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ****Publishes in X days**** Indicates that the review is scheduled to be published automatically within 14 days. This badge appears only if **Auto-publish** is enabled in your account. Learn more in the [Auto-Publishing Reviews](https://support.yotpo.com/docs/auto-publishing-reviews) article. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/published in x days(1).png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ****Shop app review**** Indicates that the review was collected through your Shop platform and is managed there. Learn more in the [Reviews Collected Through Your Shop Platform](/v1/docs/reviews-moderation-1#reviews-collected-through-your-shop-platform) section in this article. ****Escalated**** Indicates that the review was manually flagged for additional review or follow-up. Click the Escalation icon to flag a review for additional review or follow-up. An Escalated badge appears next to the review. You can use the **Escalated** filter in the filter menu to quickly locate escalated reviews in the current view - **All**, **Pending** **reviews**, or **Pending** **media**. If a **Pending** review is escalated, it will not be **auto-published**, even if it meets your auto-publish criteria. The **Escalated** badge remains on the review even after the review is **Published** or **Hidden**. If you’ve [integrated Yotpo with your help desk](https://support.yotpo.com/docs/help-desk-integration-configuration-guide-for-reviews), escalating a review automatically sends an email notification to your defined escalation email address. You can update this email at any time under **Settings > Help Desk Settings**. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/3. Escalated(3).png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ### Actions Available in Manage Reviews You can take action on reviews directly from the review list, regardless of which view you’re in (for example, **All**, **Pending reviews**, or **Pending media**). You can perform the following actions: ****Reply – Respond to a review**** Click **Reply** to open the response field beneath the review. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/1.1 Reply(2).png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) You can: - Select **Reply publicly** to post a public response that appears on your site alongside the review. - After posting a public reply, the **Reply** option is no longer available. - You can edit or delete your public reply at any time. Changes are reflected immediately on your store site. - If you delete the public reply, the **Reply** option becomes available again. - Select **Reply via email** to send a private message directly to the customer. > [!CAUTION] > **Important** > > Email replies **cannot** be edited or deleted once sent. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/1.1.1 Reply.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) - After sending an email reply, the **Reply** option is no longer available. - Use the available AI options in the reply field to generate a suggested response, which you can edit before sending. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/1.3 Reply_AI.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) > [!TIP] > **Tip** > > **Public replies** help demonstrate responsiveness and transparency. > > **Email replies** are useful when handling sensitive issues, such as **refunds**, **replacements**, or **personal information**. ****Escalate**** Click the **Escalation icon** to mark a review for additional review or action. Escalation is available only for reviews with a **Pending** state. To escalate a review: 1. Click **Escalate** on the review. 2. Select a predefined reason (for example, *Product issues*, *Shipping issues*, *Customer Service needed*, or *Product safety alert*). 3. If you select **Other**, enter a custom reason in the free-text field. 4. Click **Submit**. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/2.2.1 escalate.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) After submission: - An **Escalated** badge appears on the review. - The review remains in a **Pending** status until you **Publish** or **Hide** it. The **Escalated** badge remains on the review after it is **Published** or **Hidden**. Escalation is typically used when: - The issue requires input from another department. - The review mentions legal, compliance, or safety concerns. - The issue requires follow-up before the review can be finalized (for example, confirming a refund, replacement, or internal investigation). ****Tag – Categorize reviews**** Tags help you organize reviews for internal tracking and filtering. To add a tag to a review: 1. Click the **Tag** option on the review. 2. Click **Add tag**. 3. In the search field: - Select an existing tag, or - Enter a new tag name to create it. Click +Create `name of the tag` 4. Press **Enter** to apply the tag. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/3.1 Tags.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) You can apply multiple tags to the same review. Applied tags appear in the Tags panel for that review. To manage your existing tags: 1. Click the **Tag** option on a review. 2. Click the **Settings (gear) icon** to open **Manage Tags**. 3. Search for an existing tag or create a new one. 4. Press **Enter** to save. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/3.2 Tags.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) Tags are available across your account once created. Tags are used for internal organization and reporting. They do not affect a review’s visibility on your site. ****Hide – Control review visibility**** Click **Hide** to remove a review from being displayed on your site. When hiding a review, select a reason from the dropdown. To make a hidden review public on your site, click on **Hidden** and select **Publish**. You can hide a published review at any time by clicking **Published**, then clicking **Hide** and selecting a reason. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/4. Hide.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ****Publish – Make the review visible to shoppers**** Click **Publish** to approve the review and make it visible on your site. Publishing changes the review’s status to **Published** and removes it from the **Pending reviews** view after refresh. If the review includes media that has not yet been approved, it will remain in the **Pending media** view until the media is reviewed. ****⋮ More Options**** Click **More options** (three-dot menu) to access additional review management actions. These actions allow you to update review classification or re-engage the customer when needed. **Mark as – Update review classification** Use **Mark as** to define how the review should be categorized. You can mark a review as: - **Product review** – The review relates to a specific product. - **Site review** – The review relates to the overall store experience. - **Both** – The review applies to both the product and the overall site. Correct classification helps ensure reviews appear in the right widgets and reports. You can also mark a review as: - **Incentivized product** – Indicates that the product was provided to the customer as an incentive (for example, a free sample) rather than purchased. Marking a review as incentivized helps maintain transparency and compliance with review disclosure requirements. **Re-send review request – Allow the customer to update their review** Click **Re-send review request** to send a new review request email to the same customer. This action does not overwrite the existing review. Instead, it gives the customer an opportunity to submit an updated review. Common use cases include: - The customer left **positive written feedback but a low star rating**, and you want to give them the opportunity to correct it. - The review was **escalated**, and the issue was resolved (for example, a refund, replacement, or support follow-up). - You want to allow the customer to reflect their **final experience** after a service recovery process. Re-sending a review request is typically used after meaningful resolution, not as a way to suppress negative feedback. **Connect to Facebook** Connect the review to your Facebook integration to enable syndication. If your Facebook integration is not yet connected, selecting this option redirects you to a page where you can connect your Facebook account. Once connected, eligible reviews can be syndicated to your Facebook Shop or related channels (depending on your setup). ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/6.1 More options(1).png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ****Viewing Review Details and History**** Each review includes additional details and a History log that tracks review activity. To access them: 1. Click **Show details** beneath the review. 2. Open the **Review info** and **History log** sections. The history log records key events such as: - Publish or hide actions - Replies sent (public or email) - Re-sent review requests - Status changes This helps you understand what actions were taken on a review and how its current status was determined. > [!TIP] > **Tip** > > You may need to refresh the page to see the most recent updates reflected in the history log. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/7.1 History.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ### Selecting and Managing Reviews in Bulk You can manage reviews individually or apply actions to multiple reviews at once. #### Selecting Reviews To select multiple reviews: 1. Hover over a review and click the checkbox. 2. Select reviews individually as needed, or click **Select all** to select all reviews in the current view. #### Bulk Actions Once multiple reviews are selected, you can apply an action to all selected reviews at once. Bulk actions allow you to: - Process large volumes of reviews efficiently. - Apply consistent decisions across similar reviews. - Reduce repetitive manual actions. You can perform the same actions available for a single review in bulk - such as **Publish**, **Hide**, **Escalate**. For a full description of each action, see the [Actions Available in Manage Reviews](/v1/docs/reviews-moderation-1#actions-available-in-manage-reviews) section in this article. Bulk actions apply only to reviews displayed in the current view and respect any active filters. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/Bulk(4).gif?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ### Filters and Sorting Reviews Filters and sorting help you narrow down reviews and organize your review management workflow. #### Sorting Reviews You can sort reviews by: - **Date** (newest or oldest first). - **Star rating** (highest or lowest first). - **Sentiment** (positive or negative first). Sorting applies within the current view. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/Sorting.png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) #### Filtering Reviews Filtering helps you narrow down reviews so you can focus on the ones that matter most for your current task. Filters apply to the current view and update the review list immediately. Filters are organized into sections: ****Date range**** Pick a date to filter reviews by submission date. ****Status**** - Pending - Published - Hidden - Flagged for profanity - Escalated - Pending media ****Content**** - Star rating (5★ to 1★) - Media (Images or Videos) - Replies (With reply or Without reply) ****Review details**** - Content type (Product reviews or Site reviews) - Product - Source - Tags Some filters support multi-select and search for easier selection of products, sources, or tags. You can combine multiple filters to surface highly specific sets of reviews. To filter reviews: 1. Open the **Filters** menu. 2. Select one or more filter options. 3. The review list updates automatically to reflect your selection. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/Filters(1).gif?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) **Filters work together with views:** - Applying filters refines the reviews shown in the current view. - You can save a set of filters as a new custom view for reuse. - Saved views allow you to return to the same filtered set of reviews without reapplying filters each time. You can update or clear filters at any time to adjust which reviews are shown. Changes apply immediately and do not affect other saved views unless you choose to update them. ### Pending Reviews The **Pending Reviews** view is designed to help you focus on reviews that require attention or action. #### What appears in the Pending reviews view The Pending reviews view includes reviews that still require action or content approval. A review will appear in **Pending reviews** if the review text is not yet **Published** or **Hidden**. #### Pending Sub-Views At the top of the Pending reviews view, you’ll see quick filters (sub-views) that group reviews based on why they are pending. Examples include: - **Publishes soon** – Reviews scheduled to be published automatically in the coming days. - **Profanity** – Reviews flagged for profanity that require manual review. - **Escalated** - Pending reviews that were escalated and are awaiting follow-up. These sub-views help you focus on a specific type of review that requires attention. ### Pending Media The **Pending media** view displays reviews that contain images or videos requiring manual approval. #### What appears in the Pending media view A review appears in Pending media if: - The review includes images or videos that have not yet been approved or hidden. Text and media are managed separately. This means: - A review’s **text** can be **published** (if you have enabled the [auto-publishing](https://support.yotpo.com/docs/smart-sentiment-analysis#auto-publish)) while its **media** remains **pending**. - Media can be approved or hidden **independently** of the review text. **Media is always approved manually**, so if a review contains media, it will appear in the Pending media view until all required media actions are completed. This ensures that visual content meets your brand and policy standards before being displayed publicly. #### Managing media from the Pending media view When reviewing media, you can: - **Approve** the image or video to make it visible to shoppers. - **BETA: Hide** the image or video if it violates your content guidelines. To manage reviews that contain pending images or videos: - Open the **Pending media** view. - Scroll to any of the reviews that require action. - Click on the **tick** on the image or video to directly approve the media or on the **Expand** arrows to expand the media - Then click **Publish** to approve the media or close the media to leave it unpublished. - If you would like to unpublish published media, click on **Published** and then click **Hide** and it will go back to your Pending media view ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/publish and hide.gif?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) Once all associated media has been approved or hidden, and the page is refreshed or you move to another view, the review will no longer appear in the Pending media view. ### Understanding Pending Counters Each view - Pending reviews and Pending media - displays its own counter showing the number of unique reviews that match that view’s criteria. The counter does not change when you apply filters within the view. Each Pending sub-view (such as **Publishes soon**, **Profanity**, or **Escalated**) also displays its own counter, reflecting the number of reviews that match that specific condition. > [!CAUTION] > **Important** > > - A single review may appear in more than one sub-view if it meets multiple criteria (for example, a review may be both **Escalated** and **Pending media**). > - The Pending reviews counter reflects the total number of unique reviews with a Pending status, not the sum of all sub-view counters. > > This ensures the total in the Pending tab is not double-counted, even when a review matches multiple sub-view conditions. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/counters(1).png?sv=2026-02-06&spr=https&st=2026-11-12T22%3A12%3A13Z&se=2026-11-12T23%3A12%3A13Z&sr=c&sp=r&sig=uUGkVekD9sKtKrhY7pNNPfxY8eSKYAuPRaXh5bVvPWo%3D) ### Filters and sorting in the pending views > [!CAUTION] > **Note** > > When you open the **Pending reviews** view, only reviews with a **Pending** status are displayed. > > When you open the **Pending** **media** view, only reviews with pending media are shown. > > To access all reviews, go to **All** view. When viewing the **Publishes soon** sub-view, reviews are automatically sorted from oldest to newest, so the ones scheduled to publish first appear at the top. BETA: In **Catch-up mode**, reviews that receive a review decision are removed once the drawer is closed. Read more in the **Catch-Up Mode** section. ### BETA: Catch-Up Mode Catch-up mode is designed to help you quickly work through a queue of pending reviews, one by one, without needing to refresh the page or switch views. ### What Catch-Up Mode Is Catch-up mode opens pending reviews in a focused, sequential flow so you can review and manage them efficiently. When catch-up mode is enabled: - Reviews are displayed one at a time in a drawer view. - The reply area is open by default, making it easier to respond as you work through reviews. - Reviews are shown from **newest to oldest**. - After you take an action and close the drawer, the review is removed from the queue automatically. - The next pending review is immediately available. This makes catch-up mode especially useful when you want to clear a **backlog** of pending reviews quickly. ### How to Access Catch-Up Mode You can access catch-up mode directly from **Pending reviews** by clicking **Catch up** at the top of the page. > [!CAUTION] > **Note** > > Catch-up mode is only available when you are viewing pending reviews. ### How Catch-Up Mode Behaves Catch-up mode behaves differently from the standard Pending reviews view: - Reviews do **not** remain visible after you take an action. - Once you close the review drawer, the page updates automatically based on the action you took (for example, publish or hide). - You don’t need to refresh the page to move to the next review. This behavior helps you stay focused and move through reviews faster, without interrupting your review workflow. ### Creating Views Views help you organize reviews into reusable workflows, making it easier to return to the same set of reviews without reapplying filters each time. To create your custom view: 1. Click on **+ New View**. 2. Choose a name for your view. 3. Select the filters you want to apply. 4. Click **Create view**. > [!TIP] > **Tip** > > You can also save a view while filtering by applying filters and saving them as a new view from the **Filters** panel. ### Custom and Pinned Views Custom views help you create reusable workflows for managing reviews. - Views are shared across all users under the same app key. - Any change to a view applies to all users on the account. - Views can be reordered to match your workflow. You can pin views for quicker access. Pinned views appear immediately after the **All** and **Pending reviews,** and **Pending media** views. You can pin up to **two views**. Pinned views help keep your most frequently used workflows easily accessible while managing reviews. ## Exporting Reviews You can export reviews based on the current view and applied filters. Exporting allows you to: - Generate reports aligned with specific review management workflows. - Export only the reviews relevant to the selected view. To export your current view: 1. Click on the top right corner of your screen **Export**. 2. Choose the reviews you want to export. 3. Select the destination email from the drop-down menu. 4. Click **Export**. ## Reviews Collected Through Your Shop Platform Some reviews are collected through your **shop platform** (for example, when reviews are managed directly by the platform itself rather than through Yotpo’s review management flow). You’ll still see these reviews in the Manage Reviews page, so you’re aware they exist, but they behave a bit differently from other reviews. ### How These Reviews Appear - They appear **only** in the **All** view. - They **never** appear in any of the **pending** views. This is because these reviews are managed directly within your shop platform, not within Yotpo. ### What you can (and can’t) do with them You **can** view the review and its current status. You **can’t** view options to publish, hide, or reply to the review in the Manage Reviews page. These reviews: - Appear only in the **All** view. - Never appear in any of the **pending** views. - Are displayed only after they have been moderated in your shop platform. Decisions for these reviews are handled directly within your shop platform, and Yotpo simply displays the result for visibility. Any updates made at the platform level are automatically reflected, so the review’s status stays consistent across systems. These reviews are clearly labeled, making it easy to understand why certain actions aren’t available.