Collecting Reviews with Images and Videos

Make it easy for customers to submit photos and videos along with their reviews. You can showcase customer-generated photos and videos from reviews on your site, social pages, and ads to help build confidence in your brand and drive on-site conversions. 

In this article, you'll learn how to collect photos and videos from your customers and showcase them in your store.

How it works

Use the review request email and targeted review requests to generate review content and allow customers to upload photos when submitting their reviews. Customers can also submit their reviews directly on-site using the Reviews Widget. 

When writing their review, customers will see the option to add a photo or a video.

You can then moderate reviews and Q&A to select which photos you want to include in reviews.

Tip

Filter reviews by Images / Videos for easier moderation of Visual Reviews.

The published customer photos only appear in the Reviews Widget, Reviews Tab, and Dedicated SEO Page.

Supported formats

Customer-generated visuals must meet the following upload criteria:

Limitations

• By default, customers may upload up to 3 photos per review and/or 10 videos per review. Please contact your Yotpo representative if you want to collect more than three photos per review.

• To upload images and videos via the Reviews Widget, you will need to have the 3.0 Reviews Widget installed on your site. To learn more, see Adding the Reviews Widget 3.0.

• Reviews with attached files can't be auto-published. This is to ensure that only appropriate visuals are published on your site. These reviews can be moderated and published through the moderation panel

Configuring image and video collection

To add image and video collection to your review submission process:

1.  From the Yotpo Reviews main menu, go to Settings > Visual Reviews Settings.

2.  Check the boxes next to the type of media you'd like to collect - photos and/or images. If you've enabled video collection, make sure to designate a maximum video length - Reviewers won't be able to upload videos longer than the video duration you've specified.

Tip

To test if the upload option is available in the review request email after enabling it, please send a test email. To send a test email, follow these steps:

1. In the Yotpo Reviews main menu, navigate to Emails > Email Setup.

2. Click on the Review request email card.

3. Click "Send test" at the top right within the email preview.

4. Wait for the test email to arrive.

Once you receive the test email, kindly go through with the test email by adding test reviews which then will take you to the landing page that will show you the upload options.

To display customer photos and/or videos on-site in your Reviews Widget:

1. Go to the moderation panel and check Photos and/or Videos in the menu to the left.

2. Check the checkbox next to the media you want to have on-site to publish it.