Goals and Outcomes
The Activity Log lets you view changes made to your Yotpo account, including who made the change, what was changed, and when.
Use the Activity Log to:
Review recent changes to your Reviews and Loyalty & Referrals settings.
See who made a specific change.
Compare the previous and new values of updated settings.
Provide Yotpo Support with an Event ID when you need help investigating a specific change.
Note
The Activity Log is currently in Beta. Its layout and coverage may change as additional products and actions are added.
Accessing the Activity Log
You can access the Activity Log from either your Yotpo Reviews or Yotpo Loyalty admin:
Click your store name in the bottom-left corner to open the account settings menu.
Select Activity log.
The Activity Log opens with a table of recent activity, with the most recent changes shown first.
What It Shows
Each row represents a change made to your account and includes the following information:
Column | Description |
|---|---|
Time | The date and time the change was made. |
User | The name and email address of the person who made the change. |
Event | The type of action performed, such as Update General Settings. |
Area | The product and settings area affected by the change, such as Loyalty > General Settings or Reviews > Smart Prompts Settings. |
Store | The store the change applies to. |
Details | A summary of what was changed. |
Viewing Change Details
Click any activity log entry to expand it and view the What changed breakdown.
For each updated field, the Activity Log shows the previous value and the new value side by side.
Each expanded entry also includes an Event ID, which is a unique reference number for the activity. If you contact Yotpo Support about a specific activity log entry, include the Event ID to help the Support team locate the activity quickly.
Filtering by Activity
Use the filters above the table to narrow down the activity shown:
User: View changes made by a specific team member.
Event: View a specific type of action.
The table refreshes automatically when you apply or change a filter.
The Updated just now indicator in the top-right corner shows when the activity data was last refreshed.
What Is Tracked
The Activity Log currently tracks the following changes in Loyalty & Referrals and Reviews.
Loyalty & Referrals
Update General Settings
Update Earning Rule (for all rule types)
Activate or deactivate an Earning Rule
Delete an Earning Rule
Update Referrals Program
Adjust Points
Give Reward
Reviews
Update Publishing Settings
Update Email Settings
Update Smart Prompts
Update Syndication Settings
Update Help Desk Settings
Update Visual Reviews Settings
Update Shopify Metafields Sync Settings
Activity Retention
The Activity Log displays the last 6 months of activity on your account. Older entries are automatically removed as new activity is recorded.
The Activity Log includes changes made by your team members, as well as changes made by Yotpo Support on your behalf. Learn more about adding team members and permissions.
Contacting Yotpo Support
If you have questions about an Activity Log entry, contact Yotpo Support and provide the Event ID associated with the entry. This helps the Support team locate the specific activity and investigate it more quickly.