Order statuses trigger automatic review request emails to be sent out to your customers.
Below is a list with the different eCommerce platform order statuses supported by Yotpo:
Please note:
By default, Yotpo automatically pulls orders from the last 30 days when a new account is created. You can change this timeframe in the installation process. Available order pulling timeframes:
- Shopify and BigCommerce - 1 to 180 days.
- Adobe Commerce and WooCommerce - 1 to 90 days.
| Platform | Default Order status received by Yotpo | Status Customization |
|---|---|---|
| Shopify - Free, Growth, and Premium Customers | Yotpo will pull orders with a 'Fulfilled' or 'Delivered' order status | N/A |
| BigCommerce - Free Customers | Yotpo will pull all orders statuses except for 'Incomplete', 'Refunded', 'Cancelled' and 'Declined' order statuses | If you'd like Yotpo to pull 'Shipped' or 'Completed' statuses only, please contact Yotpo Support |
| BigCommerce - Growth and Premium Customers | Yotpo will pull orders with a 'Shipped' or 'Completed' order status | If you'd like Yotpo to pull different order statuses, please contact Yotpo Support |
| WooCommerce | Yotpo will pull orders with a Completed order status | If you wish, you can change the order status setting by accessing the Yotpo plugin via your WooCommerce admin |
| Adobe Commerce 1 and 2 | Yotpo will pull orders with a Completed order status | If you wish, you can change the order status setting by accessing the Yotpo plugin via your Magento admin |
| Volusion - Free Customers | Yotpo will pull all orders statuses except for 'Cancelled' | If you'd like Yotpo to pull 'Shipped' status only, please contact Yotpo Support |
| Volusion - Growth and Premium Customers | Yotpo will only pull orders set to 'Shipped' | If you'd like Yotpo to pull all orders statuses except for Cancelled, please contact Yotpo Support |
| Salesforce Commerce Cloud | The Salesforce Commerce Cloud export orders job will only export orders with the following states:
Order.EXPORT_STATUS_READY or Order.EXPORT_STATUS_EXPORT |
N/A |
| Generic (all other platforms) | As defined by user | As defined by user |