Collecting Reviews via SMS
Collecting Reviews via SMS
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Yotpo SMS & Email is the most powerful SMS marketing solution, built for Shopify Plus brands looking to build a new revenue channel. With Yotpo SMS & Email, you can create targeted mobile experiences that drive lasting ROI.
In this article, you’ll learn how to connect Yotpo Reviews with Yotpo SMS & Email so you can start collecting reviews via SMS.
Step 1: Connect Yotpo SMS & Email to Shopify
Follow these instructions if you do not already have a Yotpo SMS & Email account. If you do have one, skip to the section for existing SMS & Email customers.
- In your Yotpo Reviews main menu, go to Emails > Email Setup.
- Under Review request email, click Edit.
- Under the Collect reviews via SMS section, click Get Started.
- Click the Shopify App Store link to add the Yotpo SMS & Email app to your Shopify store.
- When you’re done, click I’ve installed Yotpo SMS & Email. You’ll be returned to the Automatic Review Requests screen. From here, you can now start setting up your Yotpo SMS & Email account.
Step 2: Set up your Yotpo SMS & Email account
- Set up SMS marketing for compliance with TCPA/CTIA and customize your subscription checkout box to allow shoppers to opt-in to receive text marketing. Learn how
- To send out text messages, you'll need to first generate an SMS subscriber list. Yotpo SMS & Email offers a number of Growth Tools you can use to help build your list of SMS subscribers. We recommend starting with a subscription checkout box, subscription form, and converting email subscribers.
- In your Yotpo Reviews main menu, go to Emails > Email Setup.
- Under Review request email, click Edit.
- Toggle on the Collect reviews via SMS option.
Existing Yotpo SMS & Email customers
If you already have a Yotpo SMS & Email account and are new to Yotpo Reviews, follow the steps below.
- In your Yotpo Reviews main menu, go to Emails > Email Setup.
- Under Review request email, click Edit.
- In the Collect reviews via SMS section, turn on the Collect reviews via SMS toggle.
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