Contacting Yotpo Support

      Contacting Yotpo Support

        Article summary



        SMS & Email

        Loyalty & Referrals

        Visual UGC


        Supported plans

        Free, Starter, Pro, Premium, Enterprise

        eCommerce Platform


        If you haven't found the information you're looking for in our Help Center, or if you require further assistance, feel free to contact our lovely Support Team.

        Yotpo Support is currently offered in English only.

        Opening a ticket from your Yotpo account

        To submit a ticket from your Yotpo Account, do the following:

        1. Log into your Yotpo account.

          Forgot your password?

          To learn how to reset your password click here

        2. Click the question mark icon on top.

        3. Select Contact Support.

        4. Fill out the ticket submission form. Be sure to provide a detailed description of the issue you're experiencing. Feel free to include any relevant examples or steps that would help us recreate the issue on our end.

        Please note:

        Only select the I'm an agency checkbox if you are a development, marketing, or SEO agency.

        1. Once you're done, click Submit.
          We'll send you a confirmation email with your ticket number so you can easily follow up on your request.

        Opening a live chat

        Available for:

        To find out if live chat support is available on your Yotpo plan, see our pricing page.

        Our chat support is open 24/7 and is a real-time interaction. 

        To start a chat session, open your Yotpo Account and click the chat button located at the lower-right corner of the screen.

        The live chat will show your current number in the queue. You may have to wait for the next available agent. 

        Please note:

        You can cancel the chat at any time and a chat transcript will be emailed to you

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