If you haven't found the information you're looking for in our Help Center, or if you require further assistance, feel free to contact our Support team.
Yotpo Live Support is currently offered in English only.
Contacting Yotpo Support
To contact Yotpo Support:
Log in to your Yotpo account.
Forgot your password?
To learn how to reset your password, click here.
Click the chat bubble in the bottom-right corner of the screen.
Start a conversation with the chatbot.
Available for
Depending on your plan, you may have access to additional support options:
Free plan customers can receive assistance from the chatbot only.
Starter plan customers can open a case after interacting with the chatbot. Live chat with a Support agent is not available.
Pro, Premium, and Enterprise plan customers can start a live chat or open a case.
To learn more about our plans, click here.
Starting a Live Chat
Live chat with a Support agent is available 24/7 for Pro, Premium, and Enterprise plan customers and provides real-time assistance.
After you click Start a chat, you can see your current position in the queue. You may need to wait for the next available agent.
Note
You can cancel the chat at any time. A transcript of the conversation will be sent to you by email.
Opening a Case
To open a case:
Click Open a case from the chat window.
Provide a detailed description of your issue and attach any screenshots or relevant materials that will help speed up the case resolution.
Once you are ready, click Open a case to submit your case.
We'll send you a confirmation email containing your case number so you can follow up on your request.