Octane AI - Integration Guide

Optimize revenue for your Shopify store with a Facebook Messenger bot with Yotpo's Octane AI integration. With Octane AI, you can leverage your best product reviews automatically in abandoned cart messages and product recommendations to increase conversion.

About Octane AI

Octane AI is a bot for your Facebook Page Inbox that can recover carts, answer customer questions, send follow-up messages, and acquire new customers.

Integrating Yotpo and Octane AI

Octane AI adds a Facebook-powered checkbox next to your Shopify store's "Add to cart" buttons. Whenever a customer clicks "Add to cart," they are automatically saved by Octane AI, and, if they don't purchase, abandoned cart campaigns are sent automatically over Facebook Messenger featuring Yotpo reviews.

1. Log in to your Octane AI Dashboard.
2. Click on the Apps tab.
3. Click Add Yotpo.
   

What happens next?

When shoppers have a single product in their abandoned cart Octane AI will show a "reply" button where they shoppers can click to see top reviews for that product. 

If the product has a star-rating of four stars or more, the reply will prominently show the star-rating.If the product has a star-rating of less than 4 stars, the reply will simply display See Reviews.

If the customer had additional products in their cart, See Reviews is displayed for every product.

Once shoppers click See Reviews, the top review is be displayed, followed by an option to view additional reviews.

When shoppers select See full review, the entire review is displayed.