Troubleshooting: Manual Review Requests
Troubleshooting: Manual Review Requests
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In this article, you'll learn how to troubleshoot errors you may encounter while using manual review requests.
Error messages upon uploading a CSV file:
After uploading a CSV file into Product Reviews and/or Site Reviews in the Manual Reviews Requests feature, you see a breakdown of the number of valid email addresses next to the Upload button.
- For more information about Manual Product Reviews, click here.
- For more information about Manual Site Reviews, click here.
Valid emails are the number of emails in the CSV file that are in the correct format (example@example.com).
If some or all of those emails are invalid, you will receive the following error messages:
Invalid file or File is not valid
- This message is displayed if you tried to upload a file that was not a CSV, was a CSV but not in the correct encoding (UTF-8), or did not contain the mandatory columns.
More than 2500 emails
- This message is displayed if you tried to upload a file containing more than 2500 rows.
No valid emails
- The file structure is valid but contains no valid emails and/or the emails listed are in the wrong format.
Please note:
If there is at least 1 valid email, you will get a message “X valid emails.” Click Send to send the requests.
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