*Can’t find this in your Yotpo account?
Targeted Product Review Requests are available only for eligible accounts. If the feature is not available in your account, please reach out to our support team.
In this article, you'll learn how to troubleshoot errors you may encounter while using targeted review requests.
Error messages upon uploading a CSV file:
When you upload a CSV file for a targeted product or site review request, Yotpo checks the file before the requests are sent. If there is a problem with the file, an error message appears.
For more information about targeted product review requests, see Creating a Targeted Product Review Request.
For more information about targeted site review requests, see Creating a Targeted Site Review.
Valid emails are the number of emails in the CSV file that are in the correct format (example@example.com).
If some or all of those emails are invalid, you will receive the following error messages:
Invalid file or File is not valid
This message is displayed if you tried to upload a file that was not a CSV, was a CSV but not in the correct encoding (UTF-8), or did not contain the mandatory columns.
We couldn't upload your file
This message is displayed if the number of recipients exceeds the allowed limit. Edit the file and re-upload it with a number of recipients that does not exceed your remaining targeted review request allowance.
No valid emails
The file structure is valid but contains no valid emails and/or the emails listed are in the wrong format.