Troubleshooting: Manual Review Requests

In this article, you'll learn how to troubleshoot errors you may encounter while using manual review requests.

Error messages upon uploading a CSV file:

After uploading a CSV file into Product Reviews and/or Site Reviews in the Manual Reviews Requests feature, you see a breakdown of the number of valid email addresses next to the Upload button.

• For more information about Manual Product Reviews, click here.
• For more information about Manual Site Reviews, click here.

Valid emails are the number of emails in the CSV file that are in the correct format (example@example.com).

If some or all of those emails are invalid, you will receive the following error messages:

Invalid file or File is not valid

• This message is displayed if you tried to upload a file that was not a CSV, was a CSV but not in the correct encoding (UTF-8), or did not contain the mandatory columns.

More than 2500 emails

• This message is displayed if you tried to upload a file containing more than 2500 rows.

No valid emails

• The file structure is valid but contains no valid emails and/or the emails listed are in the wrong format.