Using the SMS Campaign Planner
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    Using the SMS Campaign Planner

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    Article summary

    Products


    SMS & Email

    Supported plans

    Free, Starter, Pro, Premium, Enterprise

    eCommerce Platform

    Shopify, Shopify Plus

    Goals and Outcomes

    The SMS Campaign Planner helps you stay on top of key calendar dates, choose among various pre-built templates with actionable copy, and map out your upcoming SMS campaigns through built-in scheduling suggestions. You can expect to engage with your audience effectively and send high-converting messages.

    SMS Campaign Planner Overview

    The SMS Campaign Planner provides a quick overview of all important calendar events in the next few weeks. Each event recommendation comes with a date, a short description, and a few category tags to help you decide whether it is a suitable occasion for your brand to send an SMS campaign.

    Locating the SMS Campaign Planner

    Go to your Yotpo SMS & Email Dashboard, click on CampaignsCampaign Planner, and you will see an overview of all important calendar events.

    Using the SMS Campaign Planner

    1. Scroll through the date cards to explore all the suggested campaigns organized by date.

    2. Choose an event and click on the Customize & schedule button.

    3. You will be taken to the SMS campaign editor with the pre-built campaign draft.

    4. Choose a target audience and customize the message to fit your brand voice.

    5. Some campaigns will have default discounts that you can further customize using the discounts box.

    6. Adjust the scheduled date and time, and ensure the Send in the subscriber’s local time zone checkbox is selected.

    7. Send yourself a test message, or preview and send the campaign.

    Note

    You can cancel a scheduled campaign by clicking on Cancel in the campaign dashboard.

    Additional Information

    Troubleshooting Common Issues

    Message Wasn’t Sent Out on Time

    If your message wasn't sent out on time, please check the scheduled date and time settings and ensure the Send in the subscriber’s local time zone checkbox is selected. If the issue persists, contact Yotpo Support for further assistance.

    Country Restrictions

    You can send SMS messages outside the US, CA, and PR. Ensure you are compliant with the country-specific regulations before sending.

    Checking Scheduled Campaigns

    To ensure your scheduled campaigns will be sent out as planned, regularly check the Campaign Dashboard and verify your campaign’s settings. Contact support if you encounter any issues.

    Check SMS Campaign Issue

    If your SMS campaign will not send and prompts you to contact support, please do so immediately to resolve the issue and ensure your campaign is delivered.

    Note

    When contacting support, provide the name of the campaign for quicker assistance.


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