Viewing and Sorting Reviews

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Products


Reviews

Supported plans

Free, Starter, Pro, Premium, Enterprise

eCommerce Platform

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

Goals and Outcomes

The moderation panel is your central user-generated content (UGC) moderation interface. Here you'll find many of Yotpo's powerful moderation tools right at your fingertips. Use the moderation console to select reviews for publication on your site, tag your review content, share reviews through social media channels, comment on reviews to engage customers, and more.

In this article, you'll learn how to sort and search your reviews and Q&A. To learn about moderating your reviews, see Moderating Reviews.

Accessing the Moderation Panel

From your Yotpo Reviews main menu, go to Reviews > Moderation

Review Components

Reviews are made up of the following components. Not all components may be available for all reviews, depending on how the review was posted.

Component

Description

Star Rating

The star rating determined by the reviewer

Review Title

The title of the review

Review Content

The content of the review

User-generated Media

User-generated photos or videos submitted with the review

Product Name

In the case of a product review, a link to the Product Page

Website

In the case of a site review, a link to the homepage

User Name

The display name from the order or the name provided by the customer

User Email

The email the customer provided in the review

Review Source

The source of the review. Includes Automatic Review Request, Manual Review Request, On-site Widget, Import, Syndication, and Unknown

Comments

Any comments that you added to this review

History Log

Lists each time the status of this review was updated, including the date of the update and the user who made it

Searching, Sorting, and Filtering Reviews

The moderation panel offers the following tools for searching, sorting, and filtering your reviews.

Tool

Description

Search

Enter a query or shopper email address to search reviews and Q&A. You can also search by unique identifiers such as SKU, UPC, MPN, and ISBN.

Select All

Select all reviews shown on the viewed page.

Refresh

Refresh the list of reviews.

Results Per Page

Select the number of search results shown on the page.

Sort by

Sort reviews by:

  • Date (newest first)

  • Date (oldest first)

  • With Images / Videos

  • Star Rating (highest first)

  • Star Rating (lowest first)

Filters

Filter reviews by:

  • Scheduled To Publish

  • New Questions

  • Total Reviews

  • Total Questions

See Filters for more details.

Advanced Filters

Filter reviews by:

  • Date Range

  • Content Type

  • Products

  • Tags

  • Status

  • Star Rating

  • Media

  • Comments

  • Other (flags)

See Advanced Filters for more details.

Tip

  • View reviews that were published to your site by clicking Product / Site > Moderated > Published to Site.

  • View answered questions by clicking Q&A > Answered >  Answered by past shoppers / Answered by shop owner.

Filters

The following basic filters are available:

Filter 

Description 

Scheduled To Publish

Reviews that have not been moderated manually or automatically and are scheduled to publish within the next 14 days

New Questions

Questions which have not been moderated

Total Reviews

Total of all reviews

Total Questions

Total of all questions 

Advanced Filters

The following advanced filters are available:

Filter 

Description 

Date Range

Filter reviews by date using one of the predefined options or by choosing a custom date range.

The predefined options are:
- Last 7 Days- Last 14 Days- Last 30 Days- Last Quarter- All Time

Click Custom Range to choose a custom date range from the calendar and then click Apply.

Content Type 

Filter by Product or Site reviews or by Q&A content.
Note: Product and Site review filters may be applied simultaneously.

Sub Status:
Product & Site Review

All:

- Display all Product and/or Site reviews

Pending:

- Pending to be published to site
- Pending to be commented on
- Pending to be pushed to social
Moderated:

- Published to site
- Commented on
- Pushed to social
Rejected:

- Display rejected Product and/or Site reviews 

Sub Status:
Q&A 

All:

- Display all Q&A

 Pending:

- Pending shoppers' answers
- Pending owner's answers

 Answered:

- Answered by past shoppers
- Answered by shop owner

 

 Rejected:

- Display rejected Q&A 

Products

Filter reviews by product.
Select one or more products from the dropdown to view only the reviews for those products. Products on your blocklist will not appear here.
Products can be searched by name, ID, UPC, MPN, or SKU.

Tags

Filter reviews by tag.
Select one or more tags from the dropdown to view only the reviews that these tags were added to.

Status

Filter by Status to show Pending, Published, Rejected, or Escalated.

Star Rating 

Refine searches for Product and Site Reviews by Star Rating.

Media

Filter reviews to include only reviews where a shopper submitted an image or a video, or both.

Comments

Filter reviews to include only reviews where you either commented or did not comment directly back to the reviewer.

Other:
Flagged for profanity

Check the box adjacent to Flagged for profanity to display reviews containing profanity.

To find reviews that were flagged for profanity, follow these steps:

  1. From your Yotpo admin, go to Reviews > Moderation.

  2. Under Filters, click Total Reviews.

  3. Navigate to Advanced Filters > Other, and check the Flagged for profanity box to display reviews containing profanity.

Other:
Flagged for negative sentiment

Check the box adjacent to Flagged for negative sentiment to display reviews containing negative sentiment.
Note: Currently, Yotpo's Smart Sentiment Analysis is only compatible with English reviews.

Taking Action on Reviews

You can perform the following actions from the moderation panel:

Action

Description

Publish

Publish the selected review to your on-site widget(s).

Escalate

Escalate reviews which require further attention.

Reject

Reject the review. The review will not display on your site but the user won’t be notified that their review was rejected.

Tags

Add tags to your review.

Comment

Comment on a review.

Push to Social

Push to social media.

Re-send Review Request

Send your customers an additional review request email to replace an outdated or inaccurate review with a new one.

Save as site review only

Publish this review as a site review and not as a product review. Learn more.

Save as product and site review

Publish this review as both a product review and a site review. Learn more.

Learn more about actions you can take on your reviews in Moderating Reviews.


FAQ

How can I update the product list displayed in the dropdown menus for selection?

The products listed in the selection dropdowns are drawn from the entire Yotpo product catalog. There is no option to select specific products for the dropdown. If a product is blocklisted, it will be removed from the dropdown but will also be excluded from review request emails.

Why can’t I see all my products in the dropdown when filtering reviews?

To make sure everything appears under Reviews > Moderation > Products > Select Products, please double-check that your products have been imported into the Yotpo product catalog.