Updating the Product Catalog
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Updating the Product Catalog
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In this article, you'll learn how to update products in the catalog that you have already imported into your Yotpo Account.
If you're using Shopify as your eCommerce platform, please see Keeping your Shopify Yotpo product catalogs updated. If you want to add products, see Importing Product Catalogs.
Getting Started
You can choose to upload the whole product catalog file each time, or you can just upload a file with the products you updated. Products that have not been modified will not be updated.
Syndicating reviews? Updating product specs (SKU, UPC, MPN, Brand, or ISBN) might affect review syndication since product matching is done according to the specs.
If you're not sure, contact Yotpo support before proceeding.
Tip
Yotpo strongly recommends that you add the Product Image URL information so your product images will show in Yotpo's social features, for promoted products, and so on.
Preparing Your File
If you are using Excel, see this article for more information
Be sure that the CSV file does not contain any empty rows between products. The rows of data must be continuous
If you are using a spreadsheet program, import the CSV file. Do not open it as numbers may not be preserved correctly
Product tagging
If you're including product tags in your CSV import file, be sure to check out the guidelines and best practices here:
Updating the Product Catalog
All that's required is to download the product catalog as a CSV (comma-separated value) file, update it, and re-upload it. You'll get a confirmation email when the updates have been processed.
There is no limit to the number of rows you can include in the CSV file.
To download the file:
In Yotpo Reviews, click the Profile icon at the top right corner.
Click Account Settings > Product Catalog.
Choose the Update Products tab.
To generate a full product catalog including products on your blocklist, check the Include blocklisted products box. To generate a product catalog that excludes products on your blocklist, leave the box unchecked.
Enter your email address.
Click Send Catalog. Yotpo will generate your existing catalog and send it to the email specified. Please note that this may take some time for larger files.
Make the required updates with the product catalog and save the file as a UTF-8 CSV file.
Ensure the file encoding is in UTF-8
Ensure you do not have duplicate IDs
Ensure that you only include IDs for products you want to modify
Ensure you have added any products you don't want to send review requests for to your blocklist
Check that the URLs are formatted correctly, for example with http:// or https:// at the start
Ensure there are no empty rows between the data in the catalog
Make sure that product tags do not contain commas and that you have not included more than one tag per field
Click Upload Catalog and upload your updated catalog file. You'll receive a success email once your catalog is updated in the Yotpo system.
Important
Product IDs cannot be modified. Once a Product ID is added to the Yotpo product catalog, it cannot be changed. If you attempt to update an existing Product ID, the system will treat it as a new or duplicate Product ID rather than replacing the original.
New products should only be created via the Import Products tab.
Products cannot be deleted from the Yotpo catalog. However, you can blocklist products to manage their visibility and prevent them from being included in review requests.
If you're using Microsoft Excel, please refer to this guide.
Tip
We recommend using LibreOffice or Google Sheets when working with the downloaded file.
Field | Value | Description | Example |
|---|---|---|---|
Product ID | String/Unique ID | This string is used to identify the product in the catalog. It is used both for review syndication and for Google Shopping review feeds. Learn more about unique identifiers | 2134234 |
Product Name | Text | The name of the product | T-shirt |
Product Description | Text | Description of the product | Stylish Yotpo-branded T-shirt |
Product URL | Full URL | The URL of the product on your store | http://magento.yotpo.com/index.php/ |
Product Image URL | Full URL | The URL of the product image | http://magento.yotpo.com/media/catalog/ |
Product Price | Integer | The price of the product | 15 |
Currency | Currency type/abbreviation | The currency according to the ISO 4217 format | USD |
Spec UPC | Universal Product Code | ||
Spec SKU | Stock-Keeping Unit | ||
Spec Brand | Brand | ||
Spec MPN | Manufacturer Part Number (MPN) | ||
Spec ISBN | International Standard Book Number (ISBN) | ||
Product Tag | The tag for the product used in custom forms. This field can accept one tag per product and cannot contain commas. | ||
Boolean | Send (false) or do not send (true) review requests for this product. | true/false | |
Text | The group you want to assign the product to. | v-neck_tshirt | |
Product Collections | Text | Assign products to collections according to store categories. | T-Shirts, Summer Collection, Sale, Clearance, Black Friday |
Troubleshooting
Any products that were not updated correctly will be flagged with an error message.
Issue | Cause | Solution |
|---|---|---|
"There are one or more invalid inputs. Check product details and try again" message appears in the CSV file | The data is invalid, for example, a mandatory value is missing. | Check the rows with the error code and re-upload the data. |
"Cannot create products on update mode" | Some of the products you are trying to update don't yet exist in your Product Catalog | Please see the Importing your Product Catalog article for more information |
"We’ve partially processed your product updates" | Some of the products you are trying to update do not yet exist in your Product Catalog | Please see the Importing your Product Catalog article for more information |
"The data is uploaded but is incorrect" | The same product ID may appear more than once in the CSV file. The data from the last entry is used. | Remove duplicate data and re-upload the product. |
"We failed to group your product. Please make sure that all the data provided is according to the requirements" | A group name can only contain up to 100 characters. This error indicates that the group name you chose has over 100 characters | Shorten/change the group name |
"Failed to validate import file" | The file wasn't saved as a Comma Separated Sheet | Make sure to select the correct file formatting when saving the file. For more information, click here |
CSV file errors
Trailing spaces in product specification values are automatically stripped.
Any combination of leading zeros (“0”), leading spaces, and leading dashes (“-“) are automatically stripped from the product specification values.
Product specification values support alphanumeric (a...z, A...Z, 0...9), "_" and "-" characters only.
Product specifications values are case-sensitive.
Product tags cannot contain commas.
An “N/A” value for product specifications is invalid in any case and is ignored.
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