The Q&A widget lets visitors to your store ask questions about your products as well as view popular questions and answers that have been asked previously.
In this article, you’ll learn how to add the new Q&A widget 3.0 to your store.
Merchants using the new beta Q&A widget. If you’re using the previous version of the widget, see this article
Before you start
Before you add the Q&A widget to your store, make sure you’ve set up your Q&A emails and other settings. See Setting up Q&A emails
Adding the Q&A widget
Use the flow below to add the new Q&A widget or to migrate your existing Q&A widget.
Customize your widget
To customize your widget:
- In your Yotpo Reviews main menu, go to On-Site Widgets.
- Click Q&A 3.0.
- Customize the widget according to your needs. Scroll down to learn about customization options
- Click Save changes.
- Click Preview to preview your changes.
- When you’re ready to publish, click Go live.
Install the Q&A widget (required)
If you’re using Shopify 2.0, you can add Q&A to your store using this flow:
- Click Open Shopify to open the Shopify theme editor in a new tab.
- On the left of your screen, add a block or section.
- Select and add Q&A, and place it in your desired location.
- Click Save.
If you’re using a Shopify vintage theme, use this flow:
- Locate the file that manages your basic product page content and settings. This is usually called product.liquid or main-product.liquid.
- Copy and paste the Yotpo script under the last line of code.
- Paste the Q&A code snippet into your site code.
- Click Done.
Customization options
Q&A placement
Define where you want to display Q&A on your store.
This option is available in the General Settings of your Q&A widget.
| Setting | Description |
|---|---|
| Q&A placement | Choose whether you want Q&A to display:- In the first tab of your Reviews Widget- In the second tab of your Reviews Widget- In a new, separate widget |
Colors & style
Define the colors, fonts, and other look and feel settings for your widget.
These options are available in the General Settings of your Q&A widget.
| Setting | Description |
|---|---|
| Primary color | The color used for the aggregated tab names, “Ask a question” button, and shopper status |
| Text | The color used for the title, shopper names, avatars, and pagination |
| Background | The background color of the Q&A widget on the product page in your website |
Widget header
Define the headline text and summary text.
These options are available in the Widget Header settings of your Q&A widget.
| Setting | Description |
|---|---|
| Headline text | When on, displays a header at the top of the Q&A widgetDefault: On |
| Text | The text that is displayed at the top of the Q&A widgetDefault: Questions & Answers |
| Widget summary | The text that is displayed under the headlineDefault: {answered_questions_count} answered questions |
Questions
Define the display settings for your questions and answers.
These options are available in the Questions settings of your Q&A widget.
| Setting | Description |
|---|---|
| Avatar | When on, displays the shopper avatarDefault: OnNote: The shopper name is the name provided by the user the first time they ask a question or leave a review. Even if that same user later changes the name associated with their email account, the initial name will continue to be applied to all future interactions. |
| Name format | Choose to display either the shopper’s first name and initial, or their initials only. Default: First name + initial |
| Date | When on, displays the date the review was submitted. Default: On |
| Date format | The date formatDefault: DD/MM/YY |
| Store answer title | The title displayed above any answers you submit. Default: Store Owner |
| Email customization | We’ll send email notifications to shoppers on your behalf in the following situations:
|
Empty state
Define what your widget looks like before you’ve started displaying Q&A.
These options are available in the Empty State settings of your Q&A widget.
| Setting | Description |
|---|---|
| Empty State | When on, and you haven’t published any Q&A yet, displays text inviting shoppers to ask a question. Default: On |
| Subtitle text | The body text of the empty state |
| Button text | The button text of the empty state |
| Button color | The color of the button in the empty state |