Customizing the Q&A Widget

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Products


Reviews

Supported plans

Pro, Premium, Enterprise

eCommerce Platform

Shopify, Shopify Plus, BigCommerce

Goals and Outcomes

The Q&A widget lets visitors to your store ask questions about your products and view popular questions and answers that have been asked previously.

In this article, you'll learn how to use the widget editor to match your brand's tone and voice to create a seamless customer experience.

Available for:

Merchants using the new beta Q&A widget. If you’re using the previous version of the widget, see this article.

Q&A Widget Overview

Before you add the Q&A widget to your store, make sure you’ve set up your Q&A emails and other settings. See Setting up Q&A emails.

Accessing the Q&A Widget Editor

Follow the steps below to access and customize your Q&A widget:

  1. Log in to your Yotpo Admin account.

  2. In the left-side menu, go to On-Site Widgets.

  3. Select Q&A Widget, then click Edit.

  4. Customize the widget to your preference.

  5. When done, click Save Changes in the top-right corner to apply your updates.

Note

If you haven't yet added the widget to your store, click on the platform relevant to you to learn how to add it:

Customization Options

Q&A placement

Define where you want to display Q&A in your store. This option is available in the General Settings of your Q&A widget.

Setting

Description

Q&A placement > Show on

Choose whether you want Q&A to display:

  • In the second tab of your Reviews Widget - in this option, the Q&A Widget will appear as an additional tab within the Reviews Widget.

    Example Q&A widget inside the Reviews Widget

  • In a new, separate widget - in this option, the Q&A Widget should be added manually, meaning you need to copy and paste the widget code into your site’s backend at the desired location, separate from the Reviews Widget.

Colors & style

Define the colors, fonts, and other look and feel settings for your widget. These options are available in the General Settings of your Q&A widget.

Setting

Description

Primary color

The color used for the aggregated tab names, “Ask a question” button and shopper status.

Text

The color used for the title, shopper names, avatars, and pagination.

Background

The background color of the Q&A widget on the product page on your website.

Widget header

Define the headline text and summary text. These options are available in the Widget Header settings of your Q&A widget.

Setting

Description

Headline text

When on, displays a header at the top of the Q&A widget.
Default: On

Text

The text that is displayed at the top of the Q&A widget.
Default: Questions & Answers

Widget summary

The text that is displayed under the headline.
Default: {answered_questions_count} answered questions

Questions

Define the display settings for your questions and answers. These options are available in the Questions settings of your Q&A widget.

Setting

Description

Avatar

When on, displays the customer avatar.
Default: On
Note: The shopper name is the name provided by the user the first time they ask a question or leave a review. Even if that same user later changes the name associated with their email account, the initial name will continue to be applied to all future interactions.

Name format

Choose to display either the shopper’s first name and initial, or their initials only.
Default: First name + initial

Date

When on, displays the date the review was submitted.
Default: On

Date format

The date format.
Default: DD/MM/YY

Store answer title

The title displayed above any answers you submit.
Default: Store Owner

Email customization

We’ll send email notifications to shoppers on your behalf in the following situations:

  • Notify a shopper that an answer was submitted for a question they asked

  • Notify a customer that somebody asked a question about a product they purchased in the past

To customize these emails, click Go to Q&A email settings.

Empty state

Define what your widget looks like before you’ve started displaying Q&A. These options are available in the Empty State settings of your Q&A widget.

Setting

Description

Empty State

When on, and you haven’t published any Q&A yet, displays text inviting shoppers to ask a question
Default: On

Subtitle text

The body text of the empty state

Button text

The button text of the empty state

Button color

The color of the button in the empty state

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